Return & Exchange Policy

We are happy to assist you to return/exchange your item if you're encountering following circumstances:

  • The product that you received are damaged/faulty product.
  • The product that you received are not in complete condition.
  • The product that you received doesn't match with description.

You shall examine the products immediately upon collection / delivery for any deficiencies and/or damages. Claims (if any) must be made within 7 days of receiving the goods, by contacting us via WhatsApp mobile at +6018 9890101 or email to, otherwise we shall have the discretion to refuse your claim.  All return items must be sent back in its original condition, unworn, unwashed, non-damaged with all tags and packaging intact. Return shipping costs are borne by customers. 

If any item received by you is found to be defective, a new replacement would be delivered to you at no additional cost upon return of the defect item. To claim a replacement for the defect item, you are required to contact Eddy Cycle by phone or email within 7 days (from date item received). All replacement item is subject to stock availability and in the event the item is not available, the purchase credit may be utilised for another item of similar value. You may need to top-up the difference for a product replacement with higher value.

For refund to be credited back to you, please allow a 14 working days after we received your returned product. Refunds will be returned to your original payment method. 

 All return items are to be sent to:

Eddy Cycle Sdn Bhd 

(HQ Office)

No. 22, Jalan Meranti Jaya 2/8.

Taman Meranti Jaya,

47120 Puchong, 

Selangor, Malaysia.

For all return items, we strongly suggest using a shipping service provider that has a tracking service. Eddy Cycle is not liable for any parcel that is lost in transit. The Customers are advised to pack safely the Product to prevent any loss or damage to the Product or its box or its original packaging. will not be liable for any loss or damage to the Product prior to the Product is received by us.

For customers outside of Malaysia, you are responsible for any shipping cost incurred for returning the parcel. You are advised to do a proper custom return declaration with your shipping service provider to avoid any taxes and duties. Any taxes and duties incurred will be charged back to customer. 

In the event of any dispute, Eddy Cycle Sdn Bhd reserve the right on the final decision.